Wednesday, February 23, 2005

BusinessWeek about how much PC customer service sucks

This quick blurb on the BuinessWeek Tech Beat Blog talks about how messed up all the automated support is for PC companies.

I have been saying this to my clients (both insurance and tech) for awhile now and some of them are starting to figure it out. While I use a PC at work I really struggle to understand why more people don't use Apple products at home for their simplicity and ease of use. That said I think there is room in the marketplace for a PC company to use an Apple service approach. Gateway only failed because the service in their stores was as bad as calling their customer support line.

Tech Beat: Technology Blog on BusinessWeek Online

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