Monday, February 21, 2005

Paul Andrews: "Shortsighted Amazon blind to problems"

Paul Andrews has a pretty interesting article in the Seattle Times today about some concern over Amazon's customer service as well as the entire e-retail industry's service level. While I haven't used Amazon much I have never had a problem. Anyone out there want to share their stories, good or bad?

The Seattle Times: Business & Technology: Shortsighted Amazon blind to problems

Press release about survey

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